Question 1

How do I place an order?

Accepted Answer

Select your service and package from the Services page, complete the product builder, upload any existing files or notes, and proceed to checkout. You will receive a confirmation email after payment.

Question 2

Do I need to create an account?

Accepted Answer

Yes. Creating a free account lets you track your order status, communicate with the design team, download your completed files, and request revisions. Sign up is quick and free.

Question 3

Can I get a quote before ordering?

Accepted Answer

Yes. Use the contact form or call (816) 521-0462 to request a custom quote. All standard packages have fixed published pricing with no hidden fees.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through Stripe. Payment is collected securely at checkout. Stripe is PCI-compliant and we never store your card information.

Question 5

How long does the design take?

Accepted Answer

Standard turnaround is 2-4 business days for most projects. Rush delivery (24-48 hours) is available as an add-on.

Question 6

How do revisions work?

Accepted Answer

After you receive your first draft, you can submit revision requests through your account dashboard. Each package includes a set number of revisions (4-8 depending on tier). Additional revisions beyond your included count are available at a flat rate.

Question 7

What if I am not happy with the design?

Accepted Answer

We work with you until you are satisfied within the included revisions. If you are still not happy after all revisions are used, we offer additional revisions at a discounted rate for existing customers.

Question 8

Do I need to provide any materials?

Accepted Answer

Not required but helpful. You can upload your logo, brand colors, photos, or inspiration images. If starting from scratch, our AI brief tool helps capture your brand vision. The more context you provide, the better the first draft.

Question 9

What file formats are delivered?

Accepted Answer

Business cards, postcards, and banners are delivered as a print-ready PDF with proper bleed, plus a high-resolution JPG and PNG.

Question 10

Are files print-ready?

Accepted Answer

Yes. All print files include proper bleed, are set to CMYK color mode, and are at the correct resolution (300-350 DPI for small formats, 72-150 DPI for large format). They are ready to upload directly to any commercial printer.

Question 11

What file formats can I upload?

Accepted Answer

We accept TIF, TIFF, EPS, AI, PSD, BMP, GIF, JPG, PNG, and PDF. Files should ideally be at 300 DPI or higher. Logos should be vector files (AI, EPS, or PDF) for best results.

Question 12

How do I download my completed files?

Accepted Answer

Completed files are available in your account dashboard under My Orders. You will also receive an email notification when your files are ready to download.

Question 13

What is your refund policy?

Accepted Answer

If design work has not started, you can request a full refund within 24 hours of placing your order. Once work has begun, refunds are prorated based on completed work. See our full Refund Policy for details.

Question 14

Are there any recurring charges?

Accepted Answer

No. All services are one-time payments with no subscriptions or recurring charges.

Question 15

Do you offer discounts for bulk orders?

Accepted Answer

Yes. If you need multiple products or are a repeat customer, contact us for a custom quote. We offer bundled pricing for businesses ordering multiple services.

Question 16

Can I use a coupon code?

Accepted Answer

Yes. Enter your coupon code at checkout. Only one coupon can be applied per order.

Frequently asked questions

Ordering

Design Process

Files and Formats

Billing and Refunds

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